Conference Proceedings

Fifth International Conference on Advances in Social Science, Management and Human Behaviour - SMHB 2017

Integration of Knowledge Creation and Quality Management Practices in the UAE Hospitality sector

Author(s) : MALINI NAIR, SANOOP GEORGE

Abstract

This research study aims to link the study of Knowledge Creation through Quality Management Practices by using one of the four hypotheses proposed by Linderman, Schroeder, Zaheer, Liedtke, Choo ‘s model and validating the model by its application to the UAE hospitality sector. The purpose of this paper is to emphasize the achievement of organizational excellence due to the augmented integration of quality management practices viz continual improvement practices with knowledge creation. Several quality thought leaders have considered the role of knowledge in quality management practices. For example, Deming proposed The Deming System of Profound Knowledge™ that dealt explicitly with knowledge. However, various authors in the quality field diverge considerably when contemplating knowledge. Therefore, they propose an integrated view of quality and knowledge using Nonaka's theory of knowledge creation. This integrated view helps illuminate how quality practices can lead to knowledge creation and retention. (Liederman, 2004).

Conference Title : Fifth International Conference on Advances in Social Science, Management and Human Behaviour - SMHB 2017
Conference Date(s) : 27-28 May, 2017
Place : Hotel Novotel Roma Eur, Rome, Italy
No fo Author(s) : 2
DOI : 10.15224/978-1-63248-124-5-41
Page(s) : 33 - 36
Electronic ISBN : 978-1-63248-124-5
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