Conference Proceedings

Abstract

Firms has rapidly been changed their business environment with developing a variety of IT technologies. Enterprises are making an effort for effectively applying them to their management activities in order to raise their business performance. With developing smart information technology, the smart business (SB) capability of a firm is very critical for the efficient execution of its management activities and to improve the performance of business tasks in a global business environment. The measurement and management for a firm SB capability need to efficiently establish and improve SB environment appropriate for its management strategy and business departments. A comprehensive instrument is necessary for efficiently measuring firm’s SB capability to manage and improve its SB capability. The developed 12-item scale is verified based on previous literature. This study provides a 12-item instrument that can reasonably measure a firm SB capability in a total SB capability perspective.